Pre-sales service
Xingyu provides personalized/customized solutions to meet our customers’ diverse and personalized molding needs. We also provide workshop planning, equipment configuration and product process.
In-sales service
We offer customers value-added services such as whole-plant planning, process optimization, mold trials, customer training, technical seminars, industry consulting, and energy conservation and emission reduction.
After-sales service
7-24-hour fast response, maintenance guidance, and analysis and processing of difficult problems;
The expert team provides diversified online and offline training services for needy customers.
Our service standards
7*24 hours/quick response
- The service team provides customers with full-time service seven days a week and continuous online support. We can respond promptly and effectively to everything from pre-sales technical solution support to installation and commissioning guidance, maintenance guidance, and analysis and processing of difficult questions.
Public welfare/value-added service
- We can provide customers with value-added services and public welfare support in whole-plant planning, process optimization, mold trial, customer training, technical seminars, industry consulting, energy conservation and emission reduction.
After-Sales Service Center
At Xingyu, our commitment doesn’t end when you purchase our products. Our dedicated After-Sales Service Center is here to ensure that your experience remains seamless. Whether you have questions, need assistance with product care, or require replacements, our team is ready to provide prompt and reliable support. We stand behind the quality of our products, and your satisfaction is our priority.